Bilingual Life Operations Supervisor

americanfidelity; Oklahoma City (OK); On-site; USD 80,000 - 110,000; Full time

Job summary

American Fidelity is seeking a capable team leader to direct a group handling New Business, Sales Support, Premium Accounting and Customer Service. You will oversee operations, coach staff, and drive process improvements to meet service level standards and quality metrics.

Bilingual Spanish/English required; a Bachelor's degree is preferred or equivalent leadership experience. Strong communication and organizational skills are essential in a fast-paced environment.

Qualifications

• Leadership experience required or Bachelor's degree preferred.
• Bilingual in Spanish and English required.
• Strong technical, analytical, and regulatory knowledge.

Responsibilities

• Direct and oversee a team handling New Business, Sales Support, Premium Accounting & Customer Service.
• Identify inefficiencies, drive process improvement, and implement changes.
• Coach and mentor staff, ensure service levels and quality metrics.

Skills

Leadership

Coaching

Decision-making

Customer service

Communication

Organizational skills

Time management

Technical skills

Analytical skills

Windows Office

Education

Bachelor's degree

Equivalent leadership experience

Tools

Microsoft Office

General ledger systems

Job description

American Fidelity is seeking a capable team leader to direct a group handling New Business, Sales Support, Premium Accounting and Customer Service. You will oversee operations, coach staff, and drive process improvements to meet service level standards and quality metrics.

Bilingual Spanish/English required; a Bachelor's degree is preferred or equivalent leadership experience. Strong communication and organizational skills are essential in a fast-paced environment.