Bilingual Office & Customer Service Manager

WashSmart; Chicago (IL); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

401(k) / retirement plan

Paid time off

Bonus opportunities

Professional development

Monthly wash credit

Job summary

WashSmart in Chicago, IL is seeking an organized Office Manager to oversee daily administrative, billing, and customer service operations. This role supports employees, leadership, clients, and coordinates office activities to maintain a professional, welcoming environment.

The ideal candidate is detail-oriented, resourceful, and able to manage multiple priorities in a fast-paced setting, with bilingual Spanish skills and strong communication.

Qualifications

• High school diploma required; college degree preferred.
• 3+ years in office administration or related role.
• Bilingual in Spanish is required.

Responsibilities

• Oversee daily office administration, billing, and customer service.
• Serve as primary point of contact for employees, visitors, vendors, and clients.
• Manage a customer service team, calendars, meetings, and communications.
• Coordinate supplies, equipment, maintenance, and vendor relations.
• Process invoices, purchase orders, expense reports, and other documents.
• Assist with onboarding/offboarding and HR-related paperwork.

Skills

Organization

Time management

Communication

Multitasking

Customer service

Education

High school diploma

Associate or bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

WashSmart in Chicago, IL is seeking an organized Office Manager to oversee daily administrative, billing, and customer service operations. This role supports employees, leadership, clients, and coordinates office activities to maintain a professional, welcoming environment.

The ideal candidate is detail-oriented, resourceful, and able to manage multiple priorities in a fast-paced setting, with bilingual Spanish skills and strong communication.