Bilingual Office Associate — Customer Service & Admin

Hieu Tran - COUNTRY Financial; Lombard (IL); Sur place; USD 2 066 000 - 2 755 000; Plein temps

Avantages offerts par ce poste

Positive office culture

401(k) matching

Flexible schedule

Opportunity for advancement

Training & development

Résumé du poste

Hieu Tran – COUNTRY Financial in Lombard, IL is seeking an Office Associate to support our team and provide a welcoming experience for customers.

preference for Vietnamese/English bilingual candidates. The role involves answering phones, greeting customers, handling daily admin tasks, and learning insurance products and processes. Great fit for friendly, dependable individuals eager to grow with the team.

Qualifications

• Bilingual Vietnamese/English strongly preferred.
• Friendly, professional, and comfortable talking with people.
• Dependable and organized.
• Strong communication and listening skills.
• Comfortable answering phones and assisting customers.
• Willing to learn new computer systems and technology.
• Able to work independently and as part of a team.
• Positive attitude and willingness to take on new responsibilities.
• Previous office, retail, hospitality, or customer service experience is a plus, but not required.

Responsabilités

• Answer phones and help customers with basic questions.
• Greet customers and provide friendly assistance in the office.
• Direct customer questions and requests to the appropriate team member.
• Assist with day-to-day administrative and office tasks.
• Organize customer records, documents, and paperwork.
• Help schedule appointments and follow up with customers.
• Support the team with general office needs.
• Learn about insurance products and agency processes.
• Help create a professional and positive customer experience.

Connaissances

Bilingual Vietnamese/English

Customer service

Communication

Organized

Dependable

Team player

Description du poste

Hieu Tran – COUNTRY Financial in Lombard, IL is seeking an Office Associate to support our team and provide a welcoming experience for customers.

preference for Vietnamese/English bilingual candidates. The role involves answering phones, greeting customers, handling daily admin tasks, and learning insurance products and processes. Great fit for friendly, dependable individuals eager to grow with the team.