Customer Service Assistant

Hieu Tran - COUNTRY Financial; Lombard (IL); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Positive office culture

401(k) matching

Flexible schedule

Advancement opportunities

Training & development

Job summary

COUNTRY Financial in Lombard, IL is seeking a Customer Service Assistant for a flexible part-time role. You will support basic office tasks, greet customers, and assist with day-to-day agency operations in a friendly, professional environment.

No insurance experience or license is required to start, and bilingual Vietnamese speakers are strongly encouraged to apply. The position offers a part-time schedule with growth potential in a supportive team setting.

Qualifications

• Friendly, professional and comfortable working with people.
• Dependable, organized and detail-oriented.
• Strong communicator and active listener.
• Comfortable answering phones and interacting with customers.
• Willing to learn new computer systems and office technology.
• Able to work independently while being a positive team player.
• Eager to learn and take on new responsibilities.
• Bilingual Vietnamese is a big bonus.
• No insurance experience or license required to start.

Responsibilities

• Answering phones and assisting customers with basic questions.
• Greeting and helping customers in the office.
• Responding to customer requests and directing questions to the appropriate team member.
• Assisting with routine administrative and insurance office tasks.
• Helping organize and maintain customer records and documents.
• Scheduling appointments and assisting with follow-up communications.
• Supporting the agency team with day-to-day office needs.
• Learning about insurance products and agency processes.
• Providing a professional, friendly experience to every customer.

Skills

Customer service

Communication

Organization

Phone support

Learning mindset

Independence

Team player

Bilingual Vietnamese

Job description

Benefits:

• Positive Office Culture
• 401(k) matching
• Flexible schedule
• Opportunity for advancement
• Training & development

Customer Service Assistant – Part-Time

Hieu Tran – COUNTRY Financial | Lombard, IL

Start Your Career in Insurance with a Flexible, Part-Time Opportunity

Are you friendly, organized, and enjoy helping people? Are you looking for a flexible part-time position where you can gain valuable office and customer service experience while exploring a potential career in insurance?

Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Customer Service Assistant to join our team. This is an excellent opportunity for someone who enjoys working with people, learning new skills, and being part of a professional, customer-focused office.

No insurance experience or license is required. We\'re looking for a dependable, personable team member who is willing to learn and help support our customers and the day-to-day operations of the agency.

Bilingual Vietnamese speakers are strongly encouraged to apply!

What You'll Do

As a Customer Service Assistant, you\'ll help with basic office responsibilities and provide friendly support to our customers.

Responsibilities may include:

• Answering phones and assisting customers with basic questions.
• Greeting and helping customers in the office.
• Responding to customer requests and directing questions to the appropriate team member.
• Assisting with routine administrative and insurance office tasks.
• Helping organize and maintain customer records and documents.
• Scheduling appointments and assisting with follow-up communications.
• Supporting the agency team with day-to-day office needs.
• Learning about insurance products and agency processes.
• Providing a professional, friendly experience to every customer.

What We\'re Looking For

The ideal candidate is:

• Friendly, professional, and comfortable working with people.
• Dependable, organized, and detail-oriented.
• A strong communicator and active listener.
• Comfortable answering phones and interacting with customers.
• Willing to learn new computer systems and office technology.
• Able to work independently while being a positive team player.
• Eager to learn and take on new responsibilities.
• Previous office, administrative, retail, hospitality, or customer service experience is a plus, but not required.
• Bilingual Vietnamese is a big bonus!

Why Join Us?

Part-time position with a flexible schedule.

No insurance experience required.

No insurance license required to start.

Gain valuable experience in a professional insurance office.

Learn about the insurance industry and customer service.

Supportive team environment with opportunities to learn and grow.

Potential to transition into a full-time position in the future if desired.

Opportunity to pursue an insurance license and grow into a licensed role if you\'re interested in building a career in insurance.

A Great Opportunity to Get Your Foot in the Door

This position is ideal for someone who wants a flexible part-time job today while keeping the door open to a bigger career opportunity tomorrow. Whether you\'re looking to gain professional experience, explore the insurance industry, or eventually pursue a full-time or licensed position, we\'ll help you learn and grow along the way.

If you\'re dependable, personable, and ready to learn, we\'d love to meet you!

Apply today to join Hieu Tran – COUNTRY Financial in Lombard, IL.