Bilingual Office Rep (Vietnamese/English) — Growth & Training

Hieu Tran - COUNTRY Financial; Lombard (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Positive Office Culture

401(k) matching

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Bilingual Office Representative (Vietnamese and English) to join our team. This is a great opportunity for someone who enjoys customer interaction, wants to develop professional skills, and is interested in building a long-term career in a supportive insurance office.

No insurance experience or license is required. We'll provide the training and support you need to learn the insurance business and become successful in the role.

Qualifications

• Fluent in Vietnamese and English required.
• Friendly, professional, and comfortable interacting with customers.
• Excellent communication and active listening skills.
• Dependable, organized, and detail-oriented.
• Willing to learn new computer systems and technology.
• Positive attitude and strong work ethic.
• Able to work independently while contributing to a team.
• Previous customer service or office experience is a plus, but not required.

Responsibilities

• Answer phones and assist customers with questions and requests.
• Greet customers and provide a friendly, professional experience.
• Communicate with customers in both Vietnamese and English.
• Schedule appointments and assist with follow-up communications.
• Direct customer questions and requests to the appropriate team member.
• Assist with routine administrative and insurance office tasks.
• Organize and maintain customer records and documents.
• Support the agency team with daily office operations.
• Learn about insurance products, policies, and agency procedures.
• Help ensure customers receive timely and professional service.

Skills

Bilingual: Vietnamese & English

Job description

Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Bilingual Office Representative (Vietnamese and English) to join our team. This is a great opportunity for someone who enjoys customer interaction, wants to develop professional skills, and is interested in building a long-term career in a supportive insurance office.

No insurance experience or license is required. We'll provide the training and support you need to learn the insurance business and become successful in the role.