Bilingual Mobile Solutions Specialist

T-Mobile; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

T-Mobile in San Jose, CA is hiring a Retail Mobile Associate to assist customers with technology and service solutions in a fast-paced environment. You will build relationships through personalized demonstrations, collaborate with teammates, and complete training to become proficient with products, services, and systems while supporting a seamless customer experience.

This role offers competitive base pay, training pay, and eligibility for incentives plus stock grants as part of the Total

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Excellent communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile in San Jose, CA is hiring a Retail Mobile Associate to assist customers with technology and service solutions in a fast-paced environment. You will build relationships through personalized demonstrations, collaborate with teammates, and complete training to become proficient with products, services, and systems while supporting a seamless customer experience.

This role offers competitive base pay, training pay, and eligibility for incentives plus stock grants as part of the Total