Bilingual Mobile Sales & Service Expert

T-MOBILE USA, Inc.; Galax (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k)

employee stock grants

employee stock purchase plan

paid time off

paid holidays

paid parental and family leave

family building benefits

back-up care

enhanced family support

tuition assistance

college coaching

short-term disability

long-term disability

voluntary AD&D coverage

voluntary accident coverage

voluntary life insurance

voluntary disability insurance

voluntary long-term care insurance

mobile service & home internetdiscount

pet insurance

commuter and transit programs

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with devices and services in a fast-paced retail setting, using digital tools to demonstrate network coverage and service benefits.

You will learn products, deliver personalized solutions, and help build customer relationships while supporting team goals. This role includes on-the-job training and a base pay with incentives, plus eligibility for stock grants under Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Tools

None

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with devices and services in a fast-paced retail setting, using digital tools to demonstrate network coverage and service benefits.

You will learn products, deliver personalized solutions, and help build customer relationships while supporting team goals. This role includes on-the-job training and a base pay with incentives, plus eligibility for stock grants under Total Rewards.