Bilingual Mobile Sales Specialist — Tech & Service Solutions

T-MOBILE USA, Inc.; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k)

employee stock grants

employee stock purchase plan

paid time off

paid holidays

paid parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will engage customers, demonstrate devices and services, and use digital tools to explain coverage and benefits, aiming to build relationships and drive service solutions.

The role emphasizes training, product knowledge, and delivering a seamless customer experience, contributing to loyalty and team initiatives. Equal opportunity employer information is included in the posting.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to learn products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties/projects as assigned by management.

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will engage customers, demonstrate devices and services, and use digital tools to explain coverage and benefits, aiming to build relationships and drive service solutions.

The role emphasizes training, product knowledge, and delivering a seamless customer experience, contributing to loyalty and team initiatives. Equal opportunity employer information is included in the posting.