Bilingual Mobile Expert - Customer Tech & Sales

T-MOBILE USA, Inc.; Kennewick (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, delivering personalized technology and service solutions and demonstrating network benefits through hands-on demonstrations.

You will complete required training, earn an hourly base pay plus training incentives, and have access to stock grants and a comprehensive benefits package as part of a growth-focused team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, delivering personalized technology and service solutions and demonstrating network benefits through hands-on demonstrations.

You will complete required training, earn an hourly base pay plus training incentives, and have access to stock grants and a comprehensive benefits package as part of a growth-focused team.