Bilingual Mobile Sales Pro - Retail Associate

T-MOBILE USA, Inc.; Moreno Valley (CA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for an on-site Mobile Associate to engage customers and guide them to the best technology and service solutions. You will use digital tools to show network coverage and benefits while building relationships and completing required training for product knowledge and service delivery.

The role emphasizes strong communication, problem solving, and sales skills in a fast-paced retail setting with opportunities for growth and eligibility for incentives and stock grants.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for an on-site Mobile Associate to engage customers and guide them to the best technology and service solutions. You will use digital tools to show network coverage and benefits while building relationships and completing required training for product knowledge and service delivery.

The role emphasizes strong communication, problem solving, and sales skills in a fast-paced retail setting with opportunities for growth and eligibility for incentives and stock grants.