Bilingual Mobile Sales Associate: Tech & Service Expert

T-MOBILE USA, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

The role focuses on customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate network coverage and benefits. Training pay adds to base wages, and there are opportunities for annual incentives, stock grants, and a 401(k).

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Problem Solving

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

The role focuses on customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate network coverage and benefits. Training pay adds to base wages, and there are opportunities for annual incentives, stock grants, and a 401(k).