Bilingual Mobile Sales Associate - Retail

T-MOBILE USA, Inc.; San Jose (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Healthcare benefits

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is looking for a retail associate to engage customers, demonstrate devices and services, and deliver personalized solutions in a fast-paced environment. You will use digital tools to show network coverage and benefits, build relationships, and complete training to grow product knowledge.

The role emphasizes customer service, sales, and teamwork, with on-the-job training and growth opportunities across the organization.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication, problem-solving and multitasking abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is looking for a retail associate to engage customers, demonstrate devices and services, and deliver personalized solutions in a fast-paced environment. You will use digital tools to show network coverage and benefits, build relationships, and complete training to grow product knowledge.

The role emphasizes customer service, sales, and teamwork, with on-the-job training and growth opportunities across the organization.