Bilingual Mobile Sales Associate — Tech & Service Expert

T-Mobile; Wilkesboro (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by engaging customers and delivering personalized technology and service solutions in a fast-paced environment.

You will build skills in customer service and sales, use digital tools to demonstrate network benefits, complete required training, and contribute to a seamless customer experience across all touchpoints. This role includes benefits like competitive pay, training pay during onboarding, and opportunities via

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Change Agility

Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by engaging customers and delivering personalized technology and service solutions in a fast-paced environment.

You will build skills in customer service and sales, use digital tools to demonstrate network benefits, complete required training, and contribute to a seamless customer experience across all touchpoints. This role includes benefits like competitive pay, training pay during onboarding, and opportunities via