Bilingual Mobile Retail Specialist

T-MOBILE USA, Inc.; Apex (NC); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a customer service and sales-oriented associate for its Apex, NC retail operations. The role focuses on understanding customer needs and delivering personalized device and service solutions while using digital tools to show coverage and benefits.

Ideal candidates have strong communication and problem-solving skills, with at least 6 months of customer service or sales experience. Training and growth opportunities are emphasized within a comprehensive benefits program.

Qualifications

• High School Diploma or GED required.
• Six months of customer service or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to learn products, services, systems and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a customer service and sales-oriented associate for its Apex, NC retail operations. The role focuses on understanding customer needs and delivering personalized device and service solutions while using digital tools to show coverage and benefits.

Ideal candidates have strong communication and problem-solving skills, with at least 6 months of customer service or sales experience. Training and growth opportunities are emphasized within a comprehensive benefits program.