Bilingual Mobile Retail Sales Associate

T-MOBILE USA, Inc.; Costa Mesa (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

You will develop proficiency in customer service and sales to deliver personalized device solutions, use digital tools to demonstrate network coverage, complete required training, and help build strong customer relationships for a seamless shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

You will develop proficiency in customer service and sales to deliver personalized device solutions, use digital tools to demonstrate network coverage, complete required training, and help build strong customer relationships for a seamless shopping experience.