Bilingual Mobile Expert: Elevate Customer Experience

T-Mobile US Inc.; Orlando (FL); Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

Paid time off

401(k)

Health, dental and vision insurance

Stock grants for employees

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You will use new systems and a product roadmap to address customer needs, collaborate with Retail, Customer Service and Engineering, and help peers resolve issues efficiently.

The role includes specialized training, a strong emphasis on digital tools, and a track record of delivering high-quality sales and service experiences in a fast-paced environment.

Formación

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. You will use new systems and a product roadmap to address customer needs, collaborate with Retail, Customer Service and Engineering, and help peers resolve issues efficiently.

The role includes specialized training, a strong emphasis on digital tools, and a track record of delivering high-quality sales and service experiences in a fast-paced environment.