Bilingual Mobile Expert: Customer Experience Lead

T-Mobile; Santa Clarita (CA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in a company-owned Experience store. You will work with a team to resolve customer needs from research to resolution, using new systems and a product roadmap tailored for our locations.

You will receive specialized training and ongoing development to grow in a dynamic, store-based environment that rewards teamwork and strong performance.

Qualifications

• 18+ years of age
• Legally authorized to work in the United States
• High School Diploma/GED required
• Retail experience is preferred (12+ months) in a customer-facing role

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile products and services.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in a company-owned Experience store. You will work with a team to resolve customer needs from research to resolution, using new systems and a product roadmap tailored for our locations.

You will receive specialized training and ongoing development to grow in a dynamic, store-based environment that rewards teamwork and strong performance.