Bilingual Mobile Expert – Lead Sales & Service

T-Mobile; Allwood (NJ); On-site; USD 66,000 - 75,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores, leveraging retail expertise and new product tools to resolve customer needs. You will train to SME levels and collaborate with Customer Service and Engineering for a one-stop resolution.

You must be 18+, legally authorized to work in the United States, and have a High School diploma. The role includes growth opportunities and a robust benefits package.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores, leveraging retail expertise and new product tools to resolve customer needs. You will train to SME levels and collaborate with Customer Service and Engineering for a one-stop resolution.

You must be 18+, legally authorized to work in the United States, and have a High School diploma. The role includes growth opportunities and a robust benefits package.