Bilingual Mobile Expert — Elevate Customer Experience

T-Mobile US Inc.; Boston (MA); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Annual stock grant

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution while expanding your retail expertise. You will participate in a training curriculum designed to enhance your skills and career growth, working with teams across Customer Service and Engineering to create top-tier customer experiences.

Formación

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution while expanding your retail expertise. You will participate in a training curriculum designed to enhance your skills and career growth, working with teams across Customer Service and Engineering to create top-tier customer experiences.