Bilingual Mobile Sales Associate (Spanish) – Tech & Service

T-MOBILE USA, Inc.; New York (NY); On-site; USD 41,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Backup care

Tuition assistance

College coaching

Disability insurance

Life insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to assist customers with technology and service solutions in a fast-paced store environment. You will use digital tools to showcase network coverage and benefits, while building relationships through proactive service and upsell opportunities.

The role emphasizes training, product knowledge, and teamwork to deliver a seamless customer experience. Strong communication and a customer-first mindset are essential for success.

Qualifications

• Experience in customer service or sales in retail is preferred.
• Ability to learn and use digital tools to demonstrate products and services.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to assist customers with technology and service solutions in a fast-paced store environment. You will use digital tools to showcase network coverage and benefits, while building relationships through proactive service and upsell opportunities.

The role emphasizes training, product knowledge, and teamwork to deliver a seamless customer experience. Strong communication and a customer-first mindset are essential for success.