Bilingual Member Support Specialist

Great Basin Federal Credit Union; Reno (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Great Basin Federal Credit Union in Reno seeks a Member Support Representative to deliver outstanding service across all member touchpoints, including calls and electronic channels. You will provide information on products and services, assist with transactions, and help members navigate online e-services.

The role requires 12 months of customer service with cash handling, a high school diploma or GED, and completion of Teller and MSR training with 85%+.

Qualifications

• High School diploma or GED equivalent.
• 12 months of customer service experience with cash handling.
• Experience in banking or credit union environment preferred.
• Pass Teller and MSR training with 85% or better.
• Ability to communicate effectively with members and the public via phone and e-channels.

Responsibilities

• Answer all incoming calls and electronic communications.
• Provide information about credit union products and services to members and employees.
• Educate and empower members to use e-services.
• Support member loyalty by offering share and loan products.
• Handle multiple tasks with accuracy and professionalism.

Skills

Customer service

Cash handling

Communication skills

Spanish language knowledge

Time management

Attention to detail

Phone and e-channel communication

Education

High School diploma or GED equivalent

Job description

Great Basin Federal Credit Union in Reno seeks a Member Support Representative to deliver outstanding service across all member touchpoints, including calls and electronic channels. You will provide information on products and services, assist with transactions, and help members navigate online e-services.

The role requires 12 months of customer service with cash handling, a high school diploma or GED, and completion of Teller and MSR training with 85%+.