Call Center Representative-eMSR

Great Basin Federal Credit Union; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Basin Federal Credit Union is seeking a Member Support Representative in Reno, NV. The role focuses on delivering a remarkable member experience across all touchpoints, including calls and electronic communications, and providing information about products and services.

You will educate and empower members to use e-services, build loyalty through strong relationships, and support colleagues while representing the credit union with integrity and professionalism.

Qualifications

• High school diploma or GED required.
• 12 months customer service with cash handling experience (preferably in a credit union/bank) or six months with Great Basin Federal Credit Union.
• Pass Teller training and MSR training with 85% or better.

Responsibilities

• Answer all incoming calls and electronic communications.
• Provide information and member support concerning the credit union and its products and services to members and employees.
• Create a remarkable experience consistent with our brand personality, service promises, mission and vision in all member interactions.
• Build member loyalty by excelling in core contributor relationships and offering share and loan products.
• Educate and empower members to utilize e-services.

Skills

Credit union products

Cash handling

Communication

Time management

Attention to detail

Education

High School diploma or GED

Job description

At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success.We achieve this by:Stepping into our members’ shoes, understanding their feelings and perspectives.Taking ownership, finding solutions, and following through.Going above and beyond to impress our members and each other.Being knowledgeable, accurate, and efficient.Acting with integrity and professionalism.Showing genuine appreciation.Guided by these service promises, we’ve expanded into 13 counties across Northern Nevada and continue to grow.If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you!The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.Experience and TrainingHigh School diploma or GED equivalent12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit UnionPass Teller training and MSR training with 85% or betterRequired Knowledge and AbilitiesKnowledge of:Credit union products, services and policies Ability to:Perform minor math calculationsOrganize time effectivelyCommunicate effectively and professionally with members and the public through phone and e-channelsWork independently and efficientlyPay attention to details, be proficient and accurateBe flexible and handle more than one task at a timePhysical Requirements (approximate percentage of day spent)Standing- 10%Sitting- 60%Bending-3%Squatting- 2%Walking- 10%Lifting- 7% 5-15 lbsTwisting-3%Driving- 5%** May be required to drive to another branchExtent of Public ContactThis position works extensively with our members, both internal and external, primarily through the telephone.Working ConditionsDuties performed are in an office environment. Requires occasional traveling to branches to fill in as a Teller as needed or to attend outside classes.