Bilingual Member Service Pro (Spanish) - Hybrid Call Center

Ultipro; Lone Tree (CO); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Canvas Credit Union in Lone Tree, CO seeks a Bilingual (Spanish) Member Service Representative for a hybrid schedule. You will support members with transfers, loans, and accounts in a fast-paced call-center setting, with in-office training and a strong focus on service excellence.

The role offers comprehensive benefits, opportunities for growth, and a pathway to develop financial services expertise within a member-centric culture.

Qualifications

• Fluent-English not required; bilingual Spanish is a plus.
• Experience in a fast-paced call center or service environment.
• Ability to learn products, services, and compliance requirements.

Responsibilities

• Learn member needs and provide informed financial guidance.
• Educate members on products and affordability options.
• Process transfers and payments with accuracy and courtesy.
• Handle advanced transactions like IRAs, CDs, and disputes.
• Grow knowledge of industry trends and available services.
• Share insights to improve member experience.

Skills

Customer service

Spanish language

Call center

Job description

Canvas Credit Union in Lone Tree, CO seeks a Bilingual (Spanish) Member Service Representative for a hybrid schedule. You will support members with transfers, loans, and accounts in a fast-paced call-center setting, with in-office training and a strong focus on service excellence.

The role offers comprehensive benefits, opportunities for growth, and a pathway to develop financial services expertise within a member-centric culture.