Bilingual Call Center Agent - Loans & Member Support

Paycom; Jonesville (SC); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health Insurance (medical)

Dental & Vision

Paid Time Off

Paid Holidays

401(k) with match

Short & Long Term Disability

Tuition Reimbursement

Paid Parental Leave

Employee Wellness Reimbursement

Job summary

CAMPUS USA Credit Union is seeking an experienced Call Center Agent to assist members with telephone requests, explain financial products, and resolve inquiries while maintaining confidentiality. The role emphasizes lending awareness, cross-selling opportunities, and strong member service in a fast-paced environment.

The position requires 1–3 years in call center/banking settings and a bilingual English/Spanish ability.

Qualifications

• 1–3 years of prior call center and/or banking/credit union experience required.
• Bilingual English/Spanish preferred.
• Strong communication and customer service skills.
• Attention to detail and ability to maintain confidentiality.
• Ability to work with loan products and cross-sell where appropriate.

Responsibilities

• Assist members and potential members with telephone requests and explain products/services.
• Resolve inquiries and issues within authority; refer complex items to supervisor with recommendations.
• Process loan applications and review for alignment with members' financial needs.
• Identify cross-sell opportunities to enhance members' borrowing experience.
• Maintain accurate records and uphold confidentiality; train new staff as needed.

Skills

Bilingual (English/Spanish)

Communication

Attention to Detail

Time Management

Problem Solving

Conflict Resolution

Cross-Selling

Teamwork

Discretion & Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CAMPUS USA Credit Union is seeking an experienced Call Center Agent to assist members with telephone requests, explain financial products, and resolve inquiries while maintaining confidentiality. The role emphasizes lending awareness, cross-selling opportunities, and strong member service in a fast-paced environment.

The position requires 1–3 years in call center/banking settings and a bilingual English/Spanish ability.