Bilingual Community Recruitment Associate

Grameen America; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation and sick time

401(k) retirement savings

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with two free coachng

And more!

Job summary

Grameen America is seeking a Recruitment Associate to support member recruitment, outreach, and daily branch operations. This entry-level role focuses on delivering excellent customer service and engaging with the community to grow the program.

The position requires in-person work at the branch and in local communities, with regular local travel and flexible hours. Reports to the Branch Manager and offers growth opportunities within the nonprofit sector.

Qualifications

• Bilingual proficiency in English and Spanish.
• Strong customer service and communication skills.
• High level of integrity, discipline, punctuality, and work ethic.
• Ability to multitask, manage time effectively, and maintain strong attention to detail.
• Basic numeric and problem-solving skills.
• Collaborative and self-motivated — able to work independently and as part of a team.
• Flexible to work varied hours (early mornings/evenings) Monday through Friday.
• Comfortable using computers, email, smartphones, tablets (iPad), Zoom, and related technologies.
• Willingness to learn.

Responsibilities

• Conduct weekly center meetings for loan repayments, updates and education.
• Build strong relationships with members to support retention and business growth.
• Respond to member inquiries promptly and professionally; assist with problem solving.
• Conduct in-person home verifications and business visits to verify borrower information.
• Uphold high standards of service, quality, and productivity.
• Adhere to all company policies and procedures.
• Conduct outreach in neighborhoods; travel locally; engage with entrepreneurs and potential members.
• Recruit new members to achieve designated membership growth targets.
• Monitor loan activity and ensure compliance with loan criteria, disbursement guidelines, and repayment schedules.
• Input payment data into internal systems with proper documentation.

Skills

Bilingual English/Spanish

Customer service

Integrity/work ethic

Multitasking

Attention to detail

Team player

Flexible hours

Tech-savvy (email/Zoom)

Willingness to learn

Education

High School diploma or GED

Two years relevant work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America is seeking a Recruitment Associate to support member recruitment, outreach, and daily branch operations. This entry-level role focuses on delivering excellent customer service and engaging with the community to grow the program.

The position requires in-person work at the branch and in local communities, with regular local travel and flexible hours. Reports to the Branch Manager and offers growth opportunities within the nonprofit sector.