Bilingual Member Loyalty Advocate

Oportun; Bakersfield (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, FSAs, EAP

401(k) retirement savings

Paid Time Off

Flexible schedules

Growth opportunities

Job summary

Oportun is seeking qualified candidates for a full-time Member Loyalty Representative in California. You will welcome members, process transactions, and educate communities about Oportun’s inclusive financial services.

The role emphasizes outreach and community engagement, with a base hourly rate of $18.00–$20.00. You must be bilingual, flexible for weekends, and able to work outdoors year-round. Growth and benefits accompany the position.

Qualifications

• Must be bilingual (English/Spanish).
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in lending and servicing activities.
• Engage in outreach efforts more than 50% of the time at Oportun locations, partner locations and community events to educate members about Oportun’s services.
• Travel between designated work locations as part of standard job duties.

Skills

Bilingual EN/ES

Weekend availability

Reliable attendance

Customer service

Outdoor work

Basic computer skills

Organize documents

Job description

Oportun is seeking qualified candidates for a full-time Member Loyalty Representative in California. You will welcome members, process transactions, and educate communities about Oportun’s inclusive financial services.

The role emphasizes outreach and community engagement, with a base hourly rate of $18.00–$20.00. You must be bilingual, flexible for weekends, and able to work outdoors year-round. Growth and benefits accompany the position.