Bilingual Member Loyalty Advocate (English/Spanish)

Oportun; Compton (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) retirement savings

Volunteer time off (VTO)

Job summary

Oportun in Compton, CA is seeking a Bilingual English and Spanish Member Loyalty Representative to deliver warm, responsive member service across in-store and outreach activities.

You will process transactions, educate members about Oportun's affordable financial services, and participate in community outreach at partner locations and events. The role requires weekend availability and reliable attendance, with the ability to work outdoors.

Qualifications

• Must be bilingual (English/Spanish).
• Must be available to work weekends and be flexible with a rotating schedule.
• Must have regular, reliable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Engage in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events to educate potential members about our services.
• Light housekeeping to keep the work area and store location inviting and presentable.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Must have the ability to travel between designated work locations within a reasonable commuting distance.
• Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Skills

Bilingual (English/Spanish)

Customer service

Sales-oriented

Job description

Oportun in Compton, CA is seeking a Bilingual English and Spanish Member Loyalty Representative to deliver warm, responsive member service across in-store and outreach activities.

You will process transactions, educate members about Oportun's affordable financial services, and participate in community outreach at partner locations and events. The role requires weekend availability and reliable attendance, with the ability to work outdoors.