Bilingual Member Loyalty Advocate

3M HEALTHCARE; Newark (NJ); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision, FSAs, EAP, L

Accident coverage

Paid Time Off

Volunteer time off (16 hours)

401(k) retirement savings

Travel Assistance

Paid Training

Competitive pay plus sales incentives

Growth opportunities

Flexible schedules

Positive community impact

Job summary

Oportun is hiring for Full-Time Member Loyalty Representatives to provide welcoming, service-focused support in our stores and through community outreach. You will process transactions, educate members about financial services, and engage with local businesses and events to generate leads.

The role emphasizes bilingual communication, outbound outreach, and the ability to travel between store locations as part of the responsibilities. Competitive hourly pay with benefits is offered.

Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members' information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Inform and educate potential members about Oportun's services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
• Light housekeeping to keep the work area and store location inviting and presentable.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance as part of standard job duties.

Skills

Bilingual English/Spanish

Outgoing/sales-focused

Customer service oriented

Reliable attendance

Weekend availability

Outdoor work

Basic computer skills

Organizational skills

Tools

iPad usage

Scanners

Job description

Oportun is hiring for Full-Time Member Loyalty Representatives to provide welcoming, service-focused support in our stores and through community outreach. You will process transactions, educate members about financial services, and engage with local businesses and events to generate leads.

The role emphasizes bilingual communication, outbound outreach, and the ability to travel between store locations as part of the responsibilities. Competitive hourly pay with benefits is offered.