Bilingual Medicare Member Experience Advocate (Vietnamese/English)

Verda Healthcare; Houston (TX); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) retirement plan

Paid time off

Dental Insurance

Vision insurance

Life insurance

Descripción de la vacante

Verda Healthcare is seeking a Member Experience Advocate – Bilingual (Vietnamese/English) to join our on-site team in Texas. The role focuses on delivering high-quality customer service to Medicare members, handling enrollment, benefits, and referrals while interfacing with providers and caregivers.

You will work in a fast-paced, multi-channel environment with in-person and digital interactions. Ideal candidates bring 1–2 years of call center or related healthcare experience, strong English and

Formación

• High School diploma or equivalent required.
• Bilingual in English and Vietnamese.
• 1-2 years call center or related customer service experience preferred.
• Healthcare/Medicare knowledge is a plus.

Responsabilidades

• Provide excellent customer service and accurately explain benefits and plan options.
• Address enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Respond to member inquiries via phone, email, and in-person interactions.
• Escalate issues to management or other departments as needed.
• Document interactions and maintain accurate records in the system.
• Meet and strive to exceed departmental quality, productivity, and attendance standards.

Conocimientos

Bilingual English/Vietnamese

Customer service

Call center

Descripción del empleo

Verda Healthcare is seeking a Member Experience Advocate – Bilingual (Vietnamese/English) to join our on-site team in Texas. The role focuses on delivering high-quality customer service to Medicare members, handling enrollment, benefits, and referrals while interfacing with providers and caregivers.

You will work in a fast-paced, multi-channel environment with in-person and digital interactions. Ideal candidates bring 1–2 years of call center or related healthcare experience, strong English and