Bilingual Medicare Member Experience Advocate (Vietnamese/English)

Verda Healthcare; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Dental Insurance

Vision insurance

Life insurance

Job summary

Verda Healthcare is seeking a Member Experience Advocate – Bilingual (Vietnamese/English) to join our on-site team in Texas. The role focuses on delivering high-quality customer service to Medicare members, handling enrollment, benefits, and referrals while interfacing with providers and caregivers.

You will work in a fast-paced, multi-channel environment with in-person and digital interactions. Ideal candidates bring 1–2 years of call center or related healthcare experience, strong English and

Qualifications

• High School diploma or equivalent required.
• Bilingual in English and Vietnamese.
• 1-2 years call center or related customer service experience preferred.
• Healthcare/Medicare knowledge is a plus.

Responsibilities

• Provide excellent customer service and accurately explain benefits and plan options.
• Address enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Respond to member inquiries via phone, email, and in-person interactions.
• Escalate issues to management or other departments as needed.
• Document interactions and maintain accurate records in the system.
• Meet and strive to exceed departmental quality, productivity, and attendance standards.

Skills

Bilingual English/Vietnamese

Customer service

Call center

Job description

Verda Healthcare is seeking a Member Experience Advocate – Bilingual (Vietnamese/English) to join our on-site team in Texas. The role focuses on delivering high-quality customer service to Medicare members, handling enrollment, benefits, and referrals while interfacing with providers and caregivers.

You will work in a fast-paced, multi-channel environment with in-person and digital interactions. Ideal candidates bring 1–2 years of call center or related healthcare experience, strong English and