Bilingual Member Experience Advocate (Spanish/English)

Verda Health Plan of Texas Inc; Carrollton (TX); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Paid time off

Health insurance

Dental Insurance

Vision insurance

Life insurance

Descripción de la vacante

Verda Health Plan of Texas Inc is seeking a Member Experience Advocate – Bilingual (Spanish/English) to join our on-site contact center. You will assist senior members with enrollment, claims, benefits interpretation, and referrals, communicating across phone, email, and in-person channels.

Ideal candidates have 1–2 years in a call center or healthcare-related customer service, with full bilingual fluency in English and Spanish.

Formación

• Required: High School diploma or equivalent.
• Bilingual and fluent in English AND Spanish.
• 1-2 years call center or related customer service experience required.
• 1-2 years of prior experience with Medicare/Medicaid benefits is desirable.

Responsabilidades

• Provide quality customer service to Verda Health Plan members.
• Explain benefits and plan options in person, email, or phone.
• Respond to member inquiries and route issues to appropriate departments.
• Escalate complex issues to management as needed.
• Document interactions and maintain HIPAA compliance.
• Handle multi-channel communications and assist with enrollment and referrals.

Conocimientos

Bilingual (Spanish/English)

Educación

High School diploma or equivalent

Descripción del empleo

Verda Health Plan of Texas Inc is seeking a Member Experience Advocate – Bilingual (Spanish/English) to join our on-site contact center. You will assist senior members with enrollment, claims, benefits interpretation, and referrals, communicating across phone, email, and in-person channels.

Ideal candidates have 1–2 years in a call center or healthcare-related customer service, with full bilingual fluency in English and Spanish.