Bilingual Member Experience Advocate (Spanish/English)

Verda Healthcare; Houston (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

401(k)

Paid time off

Health insurance

Dental Insurance

Vision insurance

Life insurance

Zusammenfassung

Verda Health Plan of Texas is hiring a Member Experience Advocate - Bilingual (Spanish/English) for an onsite role in Texas. You will assist senior members with enrollment, claims, benefits interpretation, and referrals, communicating clearly with members, families, providers, and caregivers.

The role requires empathy, problem solving, and strong multi-channel communication skills. This full-time position emphasizes customer service excellence in a mission-driven environment, with opportunities

Qualifikationen

• Bilingual and fluent in English and Spanish.
• 1–2 years call center or related customer service experience required.
• Experience in healthcare, insurance, or pharmacy industry is highly desirable.
• Data entry and general computer skills required.

Aufgaben

• Provide excellent customer service across enrollment, claims, benefits interpretation, and referrals/authorizations.
• Explain benefits and plan options to members, families, providers, and caregivers.
• Escalate issues to management or other departments when needed.
• Document interactions in the member management system and follow department procedures.
• Meet or exceed quality, productivity, and attendance standards.
• Handle in-person, phone, and omnichannel communications with members and providers.

Kenntnisse

Bilingual (English/Spanish)

Customer service

Communication

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Verda Health Plan of Texas is hiring a Member Experience Advocate - Bilingual (Spanish/English) for an onsite role in Texas. You will assist senior members with enrollment, claims, benefits interpretation, and referrals, communicating clearly with members, families, providers, and caregivers.

The role requires empathy, problem solving, and strong multi-channel communication skills. This full-time position emphasizes customer service excellence in a mission-driven environment, with opportunities