Bilingual Member Experience Advocate (Vietnamese/English)

Verda Healthcare Inc; Huntington Beach (CA); Vor Ort; USD 60.174.000 - 71.635.000; Vollzeit

Benefits dieser Stelle

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Zusammenfassung

Verda Healthcare, Inc. is seeking a Member Experience Advocate – Bilingual (Vietnamese/English) to join our onsite contact center team.

You will handle member inquiries across enrollment, claims, benefits and referrals, communicating clearly in English and Vietnamese while providing compassionate, patient support. You will engage with seniors, caregivers, providers and internal teams, document interactions, meet quality standards, and contribute to a positive member experience in a fast-paced

Qualifikationen

• High School diploma or equivalent required.
• Bilingual in English and Vietnamese.
• 1-2 years call center or related customer service experience.
• 1-2 years of prior Medicare/Medicare Advantage knowledge desirable.
• Healthcare/insurance industry experience is advantageous.
• Data entry and general computer skills required.
• Ability to handle high call volume with excellent customer service.

Aufgaben

• Provide quality customer service addressing inquiries including enrollment, claims, benefit interpretation, and referrals/authorizations.
• Respond to member calls, emails, and in-person inquiries; educate members, families, providers and caregivers.
• Document interactions in the computer system and follow departmental policies.
• Escalate issues to management as needed and coordinate with other departments.
• Meet or exceed quality, productivity, and schedule adherence standards.

Kenntnisse

Bilingual Vietnamese/English

Call center experience

Healthcare knowledge

Communication skills

Empathy & patience

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Verda Healthcare, Inc. is seeking a Member Experience Advocate – Bilingual (Vietnamese/English) to join our onsite contact center team.

You will handle member inquiries across enrollment, claims, benefits and referrals, communicating clearly in English and Vietnamese while providing compassionate, patient support. You will engage with seniors, caregivers, providers and internal teams, document interactions, meet quality standards, and contribute to a positive member experience in a fast-paced