Bilingual Member Experience Advocate – Chinese/English (Onsite)

Verda Healthcare; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Dental Insurance

Vision insurance

Life insurance

Job summary

Verda Health Plan of Texas is hiring a Member Experience Advocate – Bilingual (Chinese/English) to join our onsite member centers in Houston. You will handle enrollment, benefits interpretation, claims and referrals, addressing member questions with empathy across phone, email, and in-person interactions.

Candidates should be fluent in Chinese and English, possess strong customer service skills, and be able to multi-task while documenting each interaction in our systems.

Qualifications

• Bilingual in Chinese and English required.
• Experience in customer service or call center preferred.
• Ability to handle enrollment, claims, and benefit questions.
• Strong empathy, problem-solving, and communication skills.
• On-site role with in-person interaction.

Responsibilities

• Provide excellent customer service.
• Explain benefits and plan options in person, via email, or telephonically.
• Escalate issues to management when needed.
• Meet quality, productivity, and attendance standards.
• Document interactions in the member system.
• Coordinate with providers and other departments to resolve issues.

Skills

Bilingual Chinese/English

Customer service

Multitasking

Problem solving

Job description

Verda Health Plan of Texas is hiring a Member Experience Advocate – Bilingual (Chinese/English) to join our onsite member centers in Houston. You will handle enrollment, benefits interpretation, claims and referrals, addressing member questions with empathy across phone, email, and in-person interactions.

Candidates should be fluent in Chinese and English, possess strong customer service skills, and be able to multi-task while documenting each interaction in our systems.