Bilingual Member Experience Advocate (EN/VN)

Verda Healthcare; Chandler (AZ); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Paid time off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Descripción de la vacante

Verda Healthcare in Chandler, AZ is seeking a Member Experience Advocate who is bilingual in English and Vietnamese to support Medicare Advantage members. This full-time, onsite role offers variety through phone, email, and occasional in-person interactions, with opportunities to grow within a mission-driven company.

You will educate members on benefits, enrollment, and referrals, resolve inquiries, and collaborate with providers and caregivers while maintaining HIPAA compliance and high service

Formación

• Bilingual in English and Vietnamese with strong communication.
• 1–2 years of call center or related customer service experience.
• 2+ years of Medicare benefits, caregiving, healthcare, or related roles preferred.
• High school diploma or equivalent required.

Responsabilidades

• Provide high-quality customer service to Verda members.
• Explain enrollment, claims, benefits, and referrals clearly.
• Handle inquiries via phone, email, and in-person interactions.
• Escalate issues to management when required.

Conocimientos

Bilingual English/Vietnamese

Customer Service

Data Entry

Call Center Experience

Educación

High School diploma or equivalent

Descripción del empleo

Verda Healthcare in Chandler, AZ is seeking a Member Experience Advocate who is bilingual in English and Vietnamese to support Medicare Advantage members. This full-time, onsite role offers variety through phone, email, and occasional in-person interactions, with opportunities to grow within a mission-driven company.

You will educate members on benefits, enrollment, and referrals, resolve inquiries, and collaborate with providers and caregivers while maintaining HIPAA compliance and high service