Bilingual Member Experience Advocate - Spanish/English

Verda Healthcare; Carrollton (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off (vacation, holiday, sick

Health insurance

Dental Insurance

Vision insurance

Life insurance

Job summary

Verda Health Plan of Texas is recruiting a Member Experience Advocate - Bilingual (Spanish/English) to join our team onsite. You will serve Medicare Advantage members with enrollment, claims, and benefit questions, delivering empathetic, accurate guidance.

The role requires strong communication, problem-solving, and the ability to multi-task across phone, email, and in-person interactions. Join a mission-driven environment committed to accessible care.

Qualifications

• Bilingual in English and Spanish required.
• 1-2 years call center or related customer service experience.
• Experience in healthcare, insurance, or pharmacy industry is highly desirable.

Responsibilities

• Provide excellent customer service across calls, emails, and in-person interactions.
• Explain benefits and plan options to members, families, providers and caregivers.
• Address enrollment, claims, benefit interpretation, and referrals/authorizations inquiries.
• Document interactions in the computer system and follow HIPAA requirements.
• Escalate issues to management as needed and drive timely resolutions.

Skills

Bilingual English/Spanish

Customer service

Communication

Empathy

Education

High School diploma

Job description

Verda Health Plan of Texas is recruiting a Member Experience Advocate - Bilingual (Spanish/English) to join our team onsite. You will serve Medicare Advantage members with enrollment, claims, and benefit questions, delivering empathetic, accurate guidance.

The role requires strong communication, problem-solving, and the ability to multi-task across phone, email, and in-person interactions. Join a mission-driven environment committed to accessible care.