Bilingual Medical Scheduler & Patient Services Rep

Austin Retina Associates; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team in Austin, TX. The Customer Service Representative will handle appointment scheduling, patient inquiries, and administrative tasks to support fast, accurate patient care.

The role requires bilingual Spanish proficiency, experience with a multi-line phone system, and proven medical scheduling in a high-volume setting. Typical hours are 8:00 AM to 5:00 PM, weekdays, with overtime eligibility.

Qualifications

• Fluent bilingual in Spanish.
• Experienced with multi-line phone system.
• Medical scheduling in a fast paced environment.

Responsibilities

• Answer patient calls in a fast paced environment (200-300 calls/day).
• Schedule and change patient appointments using multiple software systems.
• Coordinate with scheduling team to ensure timely responses.

Skills

Spanish bilingual

Multi-line phone system

Medical scheduling

Job description

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team in Austin, TX. The Customer Service Representative will handle appointment scheduling, patient inquiries, and administrative tasks to support fast, accurate patient care.

The role requires bilingual Spanish proficiency, experience with a multi-line phone system, and proven medical scheduling in a high-volume setting. Typical hours are 8:00 AM to 5:00 PM, weekdays, with overtime eligibility.