Bilingual Patient Support & Scheduling Specialist

Texas Health Action; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor in Austin, TX seeks a patient support receptionist to manage patient registration, scheduling, and records within a HIPAA-compliant environment. The role emphasizes patient-centered service and accurate data entry in the Athena EMR.

Responsibilities include handling inquiries, maintaining privacy, and supporting the Patient Support Center workflow. Bilingual English/Spanish required; healthcare experience and BLS certification preferred.

Qualifications

• High School Diploma is required.
• 1 year experience in a medical setting or call center preferred.
• Knowledge of medical terminology, procedures, and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Bilingual in English and Spanish.
• Prior nonprofit experience preferred.
• Experience serving underserved populations preferred.
• HIPAA regulations knowledge preferred.
• Athena EMR familiarity preferred.
• Healthcare insurance knowledge preferred.
• 2+ years experience working with diverse populations including LGBTQ+ and other marginalized groups preferred.
• Basic Life Support (BLS) certification required or to be obtained before hire date.

Responsibilities

• Conduct incoming and outgoing calls to respond to inquiries from patients and providers.
• Schedule or reschedule patient appointments per guidelines.
• Register patients in the electronic health record.
• Set expectations for patient visits and manage patient records.
• Maintain patient privacy and confidentiality.
• Engage with diverse populations to ensure patient satisfaction.
• Meet or exceed call and patient interaction metrics.
• Resolve patient complaints and escalate when needed.
• Support quality improvement activities within the center.
• Assist with travel to and from clinics to provide reception coverage as needed.
• Assist other PS Center staff and clinic reception as needed.
• Perform other duties as assigned.

Skills

Patient Registration

Appointment Scheduling

Bilingual in English and Spanish

HIPAA Regulations

Basic Life Support (BLS)

Education

High School Diploma

Tools

Athena Electronic Medical Record

Computer Software Applications

Job description

Jobtailor in Austin, TX seeks a patient support receptionist to manage patient registration, scheduling, and records within a HIPAA-compliant environment. The role emphasizes patient-centered service and accurate data entry in the Athena EMR.

Responsibilities include handling inquiries, maintaining privacy, and supporting the Patient Support Center workflow. Bilingual English/Spanish required; healthcare experience and BLS certification preferred.