Customer Service Representative, Growing Medical Practice

Austin Retina Associates; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team in Austin, TX. The Customer Service Representative will handle appointment scheduling, patient inquiries, and administrative tasks to support fast, accurate patient care.

The role requires bilingual Spanish proficiency, experience with a multi-line phone system, and proven medical scheduling in a high-volume setting. Typical hours are 8:00 AM to 5:00 PM, weekdays, with overtime eligibility.

Qualifications

• Fluent bilingual in Spanish.
• Experienced with multi-line phone system.
• Medical scheduling in a fast paced environment.

Responsibilities

• Answer patient calls in a fast paced environment (200-300 calls/day).
• Schedule and change patient appointments using multiple software systems.
• Coordinate with scheduling team to ensure timely responses.

Skills

Spanish bilingual

Multi-line phone system

Medical scheduling

Job description

Customer Service Representative

Position Summary

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.

Duties/Responsibilities

• Answers patient calls in a fast paced environment, 200 - 300 calls per day
• Schedule and change patient appointments using multiple software systems
• Communicates with the scheduling team as needed to ensure calls are answered in a timely manner
• Take messages for Staff
• Assess patient needs to prioritize and schedule accordingly, communicating with physician and/or their teams as needed
• Performs administrative support as needed

Required Attributes

• Fluent bilingual in Spanish
• Experienced with multi-line phone system
• Medical scheduling in a fast paced environment

Position Details

• Schedule approximately 8-5pm during weekdays
• Hourly pay, FLSA non-exempt, eligible for overtime

Physical Demands and Requirements

Prolonged standing and walking, and sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 40 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.

I understand the requirements of the role that I am applying for.