Bilingual Patient Access Scheduler

AccessHealth; Richmond (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

AccessHealth in Richmond, TX is seeking a Patient Access Scheduler to ensure efficient scheduling and outstanding patient service. The role involves coordinating appointments with clinical staff, verifying patient demographics and insurance, and communicating effectively with callers and patients.

The ideal candidate will have at least one year in a medical setting or three years in customer service, possess strong communication skills, and be comfortable in a fast-paced environment.

Qualifications

• One year of work experience in a medical setting, or three years of customer service/receptionist experience preferred.
• Must have excellent customer service skills demonstrating strong verbal, written and communication skills, along with active listening.
• Comfortable working in a fast-paced environment handling more than 50 calls per day.
• Must have a strong work ethic and the ability to handle a variety of tasks.
• Demonstrates initiative and works cooperatively to identify and implement quality improvements.
• Demonstrates teamwork and respect for fellow staff, team members, patients, and community partners.
• Exercises problem-solving and conflict resolution skills when handling patient or staff complaints.
• Cultural sensitivity and demonstrated ability to work with diverse groups of people.
• Highly professional, personable and must share the organization's mission to patient care.
• Familiarity with office machines, such as computers, faxes, photocopiers.
• Knowledge of basic math, billing and insurance principals.
• Must be flexible to grow with the organization as well as the ability and willingness to work alternating shifts and/or weekends and travel to multiple locations as needed.
• Practices confidentiality and privacy protocols in accordance with clinic and HIPAA regulations.

Responsibilities

• Available for incoming calls at all times.
• Answering calls in a prompt, courteous and professional manner.
• Managing the calls and redirecting the conversations for optimum outcomes.
• Manage provider(s) schedules to ensure that all appointments are aligned with the scheduling guidelines.
• Ensures patient demographics and insurance(s) are entered, verified & updated as needed.
• Provides information to callers, in accordance with the clinics Policies and Procedures.
• Communicates patient messages to clinical staff via phone note or in person for special circumstances.
• Initiating outgoing calls to patients rescheduling missed appointments and securing new patients.
• Working with other departments and program coordinators to increase patient count and productivity.
• Meeting call metrics as assigned.
• Complete reports as assigned.
• Participate in projects and meetings, and complete other tasks assigned by management.

Education

High school diploma or GED certificate

Job description

AccessHealth in Richmond, TX is seeking a Patient Access Scheduler to ensure efficient scheduling and outstanding patient service. The role involves coordinating appointments with clinical staff, verifying patient demographics and insurance, and communicating effectively with callers and patients.

The ideal candidate will have at least one year in a medical setting or three years in customer service, possess strong communication skills, and be comfortable in a fast-paced environment.