Float Practice Assistant

Massachusetts General Hospital; Chelsea (MA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Mass General Brigham is seeking a Float Practice Assistant - Bilingual (Spanish/English) for the Chelsea Health Center. This role supports front-desk operations, appointment scheduling, and billing processes without direct patient care.

You’ll greet patients in Spanish and English, manage check-in/out, handle calls and messages, and help with scheduling changes as your skills grow. Onsite, full-time, 40 hours per week.

Formación

• High school diploma or equivalent (required).
• 2-3 years of office experience (required).
• Fluency in Spanish and English.
• Proficiency with Microsoft Office and a strong understanding of office procedures.
• Excellent organization, time management, and communication skills.
• Certified Medical Administrative Assistant (CMAA) credential is a plus.

Responsabilidades

• Greet and assist patients, and manage check-in, check-out, and appointment scheduling.
• Answer phones, respond to routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results.
• Maintain appointment records, print schedules, and file materials in patient folders.
• Process billing forms, scan documents into patient medical records (LMR), and request records and lab results.
• Open and distribute mail and faxes; type forms, records, schedules, and memos.
• Accept co-payments as needed.
• Serve as a "Super User" for scheduling, registration, and billing systems-training and supporting your colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Conocimientos

Fluency in Spanish and English

Excellent organization and time mgmt

Strong communication skills

Office procedures

Educación

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA) credential

Herramientas

Microsoft Office Suite

Descripción del empleo

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Float Practice Assistant - Bilingual (Spanish/English)

Are you the organized, go-to person who keeps an office running smoothly? Do you enjoy helping people in both Spanish and English? Join our team and put your communication and office skills to work where they make a real difference every day.

What You’ll Do

• Greet and assist patients, and manage check-in, check-out, and appointment scheduling
• Answer phones, respond to routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results
• Maintain appointment records, print schedules, and file materials in patient folders
• Process billing forms, scan documents into patient medical records (LMR), and request records and lab results
• Open and distribute mail and faxes; type forms, records, schedules, and memos
• Accept co-payments as needed
• Serve as a "Super User" for scheduling, registration, and billing systems-training and supporting your colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Why You’ll Love It

• Be the friendly face and voice patients rely on
• Build in-demand skills in clinical scheduling, registration, and billing systems
• Grow into advanced responsibilities and a peer-trainer role
• Enjoy variety in a team-oriented practice environment

Good to know: This position does not require direct patient care. Specific duties may vary by department.

What You Bring

• High school diploma or equivalent (required)
• 2-3 years of office experience (required)
• Fluency in Spanish and English
• Proficiency with Microsoft Office and a strong understanding of office procedures
• Excellent organization, time management, and communication skills
• Certified Medical Administrative Assistant (CMAA) credential is a plus

Additional Job Details (if applicable)

Chelsea Health Center

151 Everett Avenue (in walking distance to the Silver Line)

40-hours/day/onsite

Onsite

151 Everett Avenue

40

Regular

Day (United States of America)

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.