Float Practice Assistant

The General Hospital Corporation; Chelsea (MA); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

The General Hospital Corporation in Chelsea, MA is seeking a Float Practice Assistant who is bilingual in Spanish and English. You will greet patients, manage check-in and scheduling, answer calls, and handle routine inquiries, while supporting billing and documentation tasks.

This onsite role offers growth opportunities within a dynamic care setting. Ideal candidates have a high school diploma, 2–3 years of office experience, proficiency in Microsoft Office, and excellent organizational and

Formación

• Bilingual Spanish/English required.
• Office experience of 2–3 years is required.
• Proficiency with Microsoft Office and understanding of office procedures.
• Excellent organization, time management, and communication skills.
• CMAA credential is a plus.

Responsabilidades

• Greet and assist patients, manage check-in/check-out, and scheduling.
• Answer phones, respond to routine inquiries, and handle messages about prior authorizations, provider questions, prescriptions, and test results.
• Maintain appointment records, print schedules, and file materials in patient folders.
• Process billing forms, scan documents into patient records, and request records and lab results.
• Open and distribute mail and faxes; type forms, records, schedules, and memos.
• Accept co-payments as needed.
• Serve as a Super User for scheduling, registration, and billing systems; train and support colleagues.
• Take on advanced tasks such as surgical scheduling and schedule changes as skills grow.

Conocimientos

Bilingual Spanish/English

Microsoft Office proficiency

Excellent organization

Strong communication skills

CMAA credential (plus)

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Float Practice Assistant - Bilingual (Spanish/English)

What You'll Do

• Greet and assist patients, and manage check-in, check-out, and appointment scheduling
• Answer phones, respond to routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results
• Maintain appointment records, print schedules, and file materials in patient folders
• Process billing forms, scan documents into patient medical records (LMR), and request records and lab results
• Open and distribute mail and faxes; type forms, records, schedules, and memos
• Accept co-payments as needed
• Serve as a "Super User" for scheduling, registration, and billing systems-training and supporting your colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Why You'll Love It

• Be the friendly face and voice patients rely on
• Build in-demand skills in clinical scheduling, registration, and billing systems
• Grow into advanced responsibilities and a peer-trainer role
• Enjoy variety in a team-oriented practice environment

Good to know: This position does not require direct patient care. Specific duties may vary by department.

Qualifications

• High school diploma or equivalent (required)
• 2-3 years of office experience (required)
• Fluency in Spanish and English
• Proficiency with Microsoft Office and a strong understanding of office procedures
• Excellent organization, time management, and communication skills
• Certified Medical Administrative Assistant (CMAA) credential is a plus

Additional Job Details (if applicable)

Chelsea Health Center

151 Everett Avenue (in walking distance to the Silver Line)

40-hours/day/onsite

Remote Type

Onsite

Work Location

151 Everett Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

- /

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observab