Bilingual Medical Call Center Specialist

EyeCare Services Partners (ESP); Stickney Township (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Optical coverage

401K plan

Paid holidays

Paid time off

Parking provided

Career ladder

Job summary

Chicago Eye Consultants in Stickney, IL, seeks a motivated Bilingual Call Center Representative to deliver exceptional patient service in a multi-specialty ophthalmology setting. You will manage incoming/outgoing calls, provide clear guidance, and document interactions in the CRM.

Ideal candidates will be fluent in Spanish, with strong communication skills and a customer-first mindset. This is a full-time, on-site role offering a collaborative team environment and growth opportunities within

Qualifications

• Must be bilingual in Spanish to assist patients and callers.
• Experience in customer service or call center preferred.
• Knowledge of EMR/EHR systems a plus.

Responsibilities

• Handle a wide range of inbound and outbound calls with courtesy.
• Listen to patients’ concerns and provide accurate information and guidance.
• Maintain up-to-date knowledge of products, services, and policies.
• Document patient interactions accurately in the CRM system.

Skills

Bilingual Spanish

Customer service

EMR/EHR knowledge

Education

High school diploma

Tools

NextGen

Job description

Chicago Eye Consultants in Stickney, IL, seeks a motivated Bilingual Call Center Representative to deliver exceptional patient service in a multi-specialty ophthalmology setting. You will manage incoming/outgoing calls, provide clear guidance, and document interactions in the CRM.

Ideal candidates will be fluent in Spanish, with strong communication skills and a customer-first mindset. This is a full-time, on-site role offering a collaborative team environment and growth opportunities within