Bilingual Medical Call Center Representative

EyeCare Services Partners (ESP); Stickney Township (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Optical coverage

401K plan

Paid holidays

Paid time off

Parking provided

Career ladder

Job summary

Chicago Eye Consultants in Stickney, IL, seeks a motivated Bilingual Call Center Representative to deliver exceptional patient service in a multi-specialty ophthalmology setting. You will manage incoming/outgoing calls, provide clear guidance, and document interactions in the CRM.

Ideal candidates will be fluent in Spanish, with strong communication skills and a customer-first mindset. This is a full-time, on-site role offering a collaborative team environment and growth opportunities within

Qualifications

• Must be bilingual in Spanish to assist patients and callers.
• Experience in customer service or call center preferred.
• Knowledge of EMR/EHR systems a plus.

Responsibilities

• Handle a wide range of inbound and outbound calls with courtesy.
• Listen to patients’ concerns and provide accurate information and guidance.
• Maintain up-to-date knowledge of products, services, and policies.
• Document patient interactions accurately in the CRM system.

Skills

Bilingual Spanish

Customer service

EMR/EHR knowledge

Education

High school diploma

Tools

NextGen

Job description

Chicago Eye Consultants is seeking an energetic, patient-focused BilingualCall Center Representativeto join our collaborative, multi-specialty ophthalmology team in Stickney, Illinois.

Bring your skills to a practice where patient care and teamwork are top priorities. Enjoy regular hours, a supportive work culture, and a team environment where your contributions are valued.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry.Chicago Eye Consultants is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every subspecialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Chicago Eye Consultantsarecommitted to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The BilingualCall Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities:

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information


• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately


• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients


• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date


• Follow established call center protocols and procedures to maintain the highest quality standards in patient care


• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment


• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

Qualifications:

• Must be Bilingual (Spanish)


• High school diploma or equivalent; additional education is a plus


• Previous experience in customer service or call center roles is preferred but not required


• Knowledge of medical and vision insurance preferred


• Excellent verbal and written communication skills


• Strong problem-solving abilities and the ability to remain calm under pressure


• Adaptability and a willingness to learn and grow within the organization


• Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Provide

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability


• Paid holidays and generous paid time off


• Paid parking where applicable


• Team oriented working environment where you are heard and respected


• Clear career ladder opportunities


• Offered pay range $19.00/Hr. - 21.00/Hr.