Bilingual Front Desk & Patient Services Specialist

Family Eye Physicians; Oakbrook Terrace (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

Family Eye Physicians in Oakbrook Terrace, IL seeks a Front Desk receptionist to welcome patients, handle scheduling, collect information, and perform basic administrative tasks. The role requires accurate data entry, strong customer service, and the ability to communicate effectively with patients in a bilingual environment.

The position involves coordinating appointments, updating patient records, processing payments, and ensuring patients understand their care instructions.

Qualifications

• Excellent customer service and communication skills.
• Ability to gather and verify patient information accurately.
• Bilingual capability (English + another language) preferred.

Responsibilities

• Welcome patients and visitors and help them feel comfortable.
• Track patients in the reception area and communicate as needed.
• Perform general administrative and computer work.
• Collect or update patient information including demographics and insurance details; collect forms and payments.
• Enter new patient demographic information into the computer.
• Schedule, reschedule, and cancel appointments.
• Update patient recalls as necessary.
• Process daily charges, receipts, and postings; reconcile cash receipts daily.
• Check-out patients and provide instructions and clarify the doctor’s instructions.

Skills

Customer service

Verbal communication

Bilingual

Data entry

Attention to detail

Teamwork

Time management

Empathy

Job description

Family Eye Physicians in Oakbrook Terrace, IL seeks a Front Desk receptionist to welcome patients, handle scheduling, collect information, and perform basic administrative tasks. The role requires accurate data entry, strong customer service, and the ability to communicate effectively with patients in a bilingual environment.

The position involves coordinating appointments, updating patient records, processing payments, and ensuring patients understand their care instructions.