Bilingual Patient Care Concierge

Paylocity; East Hartford (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Ophthalmology practice in East Hartford, CT is seeking a Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients.

The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior.

Qualifications

• High School diploma or equivalent is required.
• Bilingual Spanish reading, writing, and speaking skills are required.

Responsibilities

• Handle large numbers of inbound calls in a timely manner.
• Route calls to appropriate resources.
• Identify patient needs and clarify information provided.
• Research issues and provide solutions or alternatives.
• Enter patient information into EMR and verify demographics.
• Update existing patient information.
• Scan documents into the patient’s chart.
• Schedule appointments.
• Verify insurance benefits and co-payments.

Skills

Bilingual Spanish

Customer service

Active listening

Verbal & written communication

Multitasking

Time management

Teamwork

Confidentiality

Problem solving

Interpersonal skills

Education

High School diploma or equivalent

Tools

EMR

Job description

Ophthalmology practice in East Hartford, CT is seeking a Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients.

The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior.