Bilingual Ophthalmology Call Center Specialist

Solinsky EyeCare, L.L.C.; East Hartford (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Solinsky EyeCare in East Hartford, CT seeks a Bilingual Healthcare Call Center Representative to join our team. You will act as a liaison with patients, manage inquiries, and document patient information while maintaining a patient-first approach.

Responsibilities include routing calls, scheduling appointments, verifying insurance, and updating electronic records with accuracy. Prior experience in ophthalmology is preferred, and a friendly, adaptable team player will thrive here.

Qualifications

• Ability to handle high call volumes with a friendly, customer-focused approach.
• Proficiency in data entry and accurate record-keeping.
• Strong verbal and written communication skills in English and Spanish.

Responsibilities

• Handle inbound calls and route to appropriate resources.
• Identify patient needs, research issues and offer solutions.
• Enter patient information into the system and verify demographics.
• Update patient records and scan documents into the chart.
• Schedule appointments and verify insurance benefits and co-pays.

Skills

Bilingual Spanish

Data entry

Typing

Customer service

Active listening

Problem solving

Job description

Solinsky EyeCare in East Hartford, CT seeks a Bilingual Healthcare Call Center Representative to join our team. You will act as a liaison with patients, manage inquiries, and document patient information while maintaining a patient-first approach.

Responsibilities include routing calls, scheduling appointments, verifying insurance, and updating electronic records with accuracy. Prior experience in ophthalmology is preferred, and a friendly, adaptable team player will thrive here.