Bilingual Mandarin Relationship Banker – South Manhattan

Bank of America; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Bank of America is seeking a client-facing professional in New York who will engage clients in the lobby, educate on self-service options, and process cash transactions accurately. The role emphasizes deep conversations to understand financial goals and linking clients to suitable solutions.

The position requires Mandarin proficiency, strong communication, and the ability to work flexible hours including weekends, with in-office attendance as per role requirements.

Qualifications

• Strong communication and interpersonal skills.
• Bilingual Mandarin required.
• Self-starter with strong work ethic and results focus.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on simple banking transactions.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer & Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a client-facing professional in New York who will engage clients in the lobby, educate on self-service options, and process cash transactions accurately. The role emphasizes deep conversations to understand financial goals and linking clients to suitable solutions.

The position requires Mandarin proficiency, strong communication, and the ability to work flexible hours including weekends, with in-office attendance as per role requirements.