Mandarin-Speaking Client Relationship Banker

Bank of America; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate and assist with transactions through self-service channels, and accurately process cash transactions. You will build relationships to understand financial needs, connect clients to solutions, and drive a strong client experience.

The role requires strong communication, ability to learn new platforms, and willingness to work weekends or extended hours and travel to nearby centers as needed.

Qualifications

• Bilingual Mandarin required
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Educates clients on how to conduct simple banking transactions through self-service technologies (ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a client-focused team member to engage clients in the lobby, educate and assist with transactions through self-service channels, and accurately process cash transactions. You will build relationships to understand financial needs, connect clients to solutions, and drive a strong client experience.

The role requires strong communication, ability to learn new platforms, and willingness to work weekends or extended hours and travel to nearby centers as needed.