Bilingual Mandarin Relationship Banker — Client Growth

NBMBAA; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Support resources

Job summary

Bank of America in New York, NY is seeking a client service associate to educate clients and guide them through self-service banking options. You will process cash transactions, build relationships, and drive a positive client experience in a busy financial center.

The role requires Mandarin language proficiency, strong communication, and a flexible schedule including weekends. You will learn new technology platforms and help customers use ATM, mobile, and online banking tools.

Qualifications

• Bilingual Mandarin required and proven ability to engage clients.
• Self-starter with a strong work ethic and results focus.
• Able to build relationships and deliver client-centric service.
• Willing to work weekends and travel as needed.

Responsibilities

• Educates clients on self-service options (ATM, online, mobile banking).
• Process cash transactions accurately and efficiently.
• Develops client relationships to meet financial needs.
• Adheres to bank processes, laws, and regulations.
• Manages client flow, appointments, and outbound calls.
• Drives the client experience and supports cross-sell opportunities.

Skills

Mandarin language

Strong work ethic

Relationship building

Customer focus

Effective communication

Problem solving

Learn new tech

Self-service education

Time management

Flexibility

Education

High School Diploma or equivalent

Bachelor's or business-related Associate's Degree

Job description

Bank of America in New York, NY is seeking a client service associate to educate clients and guide them through self-service banking options. You will process cash transactions, build relationships, and drive a positive client experience in a busy financial center.

The role requires Mandarin language proficiency, strong communication, and a flexible schedule including weekends. You will learn new technology platforms and help customers use ATM, mobile, and online banking tools.