Mandarin-Speaking Relationship Banker & Client Advisor

Bank of America; Olney (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Bank of America is seeking a client-focused associate to engage clients in the lobby, educate on self-service channels, and process cash transactions accurately. You will build relationships and connect clients to solutions that meet their financial goals.

The role requires excellent communication, ability to work weekends, and comfort learning new technology platforms while following bank policies and regulatory guidelines.

Qualifications

• Bilingual Mandarin Chinese required (fluent verbal and written).
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree in Business/Finance

High School Diploma / GED

Job description

Bank of America is seeking a client-focused associate to engage clients in the lobby, educate on self-service channels, and process cash transactions accurately. You will build relationships and connect clients to solutions that meet their financial goals.

The role requires excellent communication, ability to work weekends, and comfort learning new technology platforms while following bank policies and regulatory guidelines.